Walk-In Interview At Groupon Shared Services Pvt Ltd For 0-4 yr Exp,Bangalore 6 views

Company Name: Groupon Shared Services Pvt Ltd

Job Role: Customer Service Representative

Educational Qualification: Any Graduate

Experience: 0 to 4 Years

Job Location: Bangalore

Job Description:

  • The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
  • Individuals who thrive in our CS team are web savvy and have high degrees of empathy, patience and resourcefulness.
  • We’re looking for brilliant, full time English speaking/reading/writing customer service professionals to join our brand new office in Bangalore.
  • If you’re quick on your feet, and have exceptional people skills, then we want you on the team.
  • This team will be on the front lines working with our users every day.
  • This role will be supporting Groupon International Operations.

Responsibilities :

  • Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
  • Be a first point of contact to handle and resolve customer complaints.
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
  • Research information and troubleshoot problems using available resources.

Skills Required:

  • Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
  • Skilled and eloquent in writing.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Experience in e-commerce or back office environment will be an added advantage
  • Comfort in a computer based role for up to 8 hours a day
  • Ability to work in any shift based on business needs.
  • Minimum Experience: Fresher – 2013, 2014, 2015, 2016,2017 / 0 – 4 Years experience

Details:

  • Title: Customer Support Representative & Sr.Customer Service Representative
  • Process: Non-Voice (Email & Chat)
  • Fresher Batch – 2013, 2014, 2015,2016 & 2017
  • Experience: 0 – 4 years
  • Communication: Excellent Verbal and Written Communication is mandatory
  • Work Timings: Night Shift -predominantly
  • Transportation: Cab Provided
  • Dress Code: Casuals
  • Work Envy: Flexible and Friendly

Mandatory Documents:

  • Updated Resume Copy.
  • Any Government Identity Card.
  • Passport Size Photographs.

Contact Person: Prakash

Apply Mode: walk-in

Date of Walk-in: January 16, 2018  January 25, 2018

Time of Walk-in: 9:30 AM to 11:30 AM

Walk-in Address: 

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,
Road 9, KIADB Export Promotion Area , Whitefield, Opp Satya Sai Hospital,
Bangalore,Karnataka-560066

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